Frequently asked questions
We are located in Palm Beach on the Gold Coast. It can be difficult at times to cross down into NSW but we service ALL suburbs in the greater Gold Coast & Brisbane regions.
As per the new legislation smoke alarms must be installed in all bedrooms, in hallways that connect bedrooms with the rest of the dwelling and on every level.
single level 3br house/apartment will need 4 smoke alarms total – one in each bedroom & one in the hallway.
NOTE: If bedrooms are on either end of property an additional alarm is needed to meet the criteria of an alarm in all hallways/sections connecting bedrooms with rest of dwelling.
One hour is usually enough time for our technicians to complete an install. However, there are variables that may add more time including using hard wired over wireless, existing smoke alarms etc.
Yes, we will take care of everything so your property complies with all legislation criteria 100%. You will be emailed a 2022 QLD Smoke Alarm Compliance Certificate for every property we upgrade within 24hrs of completion.
Servicing your smoke alarms is necessary to ensure the safety of those living in your residence. We offer & recommend a comprehensive service every 12mths to ensure all smoke alarms are working properly & remain interconnected. As a registered service agent we have access to smoke alarm testing software which downloads a full report detailing the working order of your alarms. With this service you will be emailed the full detailed report within 24hrs of completion.
For some reason smoke alarms always tend to go off for no reason in the middle of the night. Its annoying we know. If theres no smoke or fire there are a few reasons it may be beeping.
First, press & hold the reset button in the middle of the alarm for 15-20 seconds, then release. Wait a couple of minutes and listen for the beeping to start up again.
If it doesn’t start again then its fixed & you’re good to go. If it does start beeping again there’s something else going on.
Depending on your alarm & if its hard wired or not the reasons could include:
- Dead or dying battery
- Dust settling onto sensors
- Old or broken alarm
If you’ve determined its not the battery, try using a vacuum or small brush to remove any dust build up in & around the alarm. Be sure to turn power off to hard wired smoke alarms at the circuit box. Replace the face of the alarm, turn power back on & wait a few minutes to see if it starts beeping again.
We hope this is helpful & if you continue to have issues with your alarms get in touch today, we’d be happy to help.